We make every effort to treat your sick pet the same day that you call our office.
When your pet becomes ill, please call and we promise to get your pet in to see our veterinarians right away. During regular business hours, you can expect to get an appointment for a sick pet the same morning or afternoon. If your call is after regular business hours and is an emergency, we’ll refer you to one of the two pet emergency hospitals that we work with here in Lexington.
How should I prepare for my pet's appointment?
Before you arrive, we ask that you and your family discuss all of your pet’s problems and symptoms so that you can relay all the details to our veterinarians. We find that often, different family members notice different behaviors and having everyone’s input is invaluable as we diagnose your pet’s illness.
If your pet is a new patient, if possible bring along any health records, like lab work, from other vets or clinics and any medications that your pet is taking. If you do not have this information, please call your previous veterinarian and request them to fax or email these records to us, as we are not legally allowed to do so for you.
We keep you informed about your pet’s diagnosis and treatment
We promise your wait will be short and that we will keep you informed as we examine your pet, do various tests and determine the cause of their illness. We will recommend a treatment plan and go over it with you, explaining why tests or procedures are needed and providing costs of treatment. We always try to balance the needs of your pet with your financial situation. If your pet needs to stay in our care because of treatment or procedures, we will keep you posted on how your pet is doing/progressing. If your pet goes home after treatment, our veterinarians will follow up with you by phone to check on your pet’s condition and make sure that any questions you have are answered.
Would you like to know more about our illness care services?Contact Us